Terms and conditions of use


ARTICLE 1 - Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by "moonstone-pendant.com" ("the Seller") to consumers and non-professional buyers ("Customers or the Customer") wishing to purchase the products offered for sale by the Seller ("the Products") on the website "moonstone-pendant.com".

They specify in particular the conditions of ordering, payment, delivery, and the management of any returns of Products ordered by Customers.

These General Terms and Conditions of Sale may be supplemented by specific conditions stated on the website prior to any transaction with the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those applicable to in-store sales or through other distribution and marketing channels.

They are accessible at any time on the website "moonstone-pendant.com" and shall prevail, where applicable, over any other version or conflicting document.

As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website at the time of placing the order.

ARTICLE 2 - Products offered for sale

The Products offered for sale on the website "moonstone-pendant.com" are as follows: "Site Menu".

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website "moonstone-pendant.com".

The Customer is required to take note of these characteristics before placing an order. The choice and purchase of a Product are the sole responsibility of the Customer.

The photographs and graphics presented on the website "moonstone-pendant.com" are not contractual and shall not engage the Seller's liability.

The Customer is required to refer to the description of each Product in order to learn about its properties, essential features, delivery times, and, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.

Contractual information is presented in French and will be confirmed at the latest when the Customer validates the order.

ARTICLE 3 - Validity period of Product offers

Product offers are valid within the limits of available stocks, as specified when placing the order.

ARTICLE 4 - Seller's contact details

The Seller's contact details are as follows:





In accordance with the "Informatique et Libertés" law of January 6, 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which came into effect on May 25, 2018, the Customer has the right, at any time, to access, rectify, oppose, erase, and transfer all of their personal data by writing, by mail and by providing proof of identity, to the Seller's address mentioned above.

The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.

The Customer acknowledges having the necessary capacity to enter into a contract and acquire the Products offered on the website "moonstone-pendant.com".

ARTICLE 5 - Orders

5.1 Placing the order

It is the responsibility of the Customer to select the Products they wish to order on the website "moonstone-pendant.com" according to the following modalities:

The Customer has the opportunity to verify the details of their order, the total price, and correct any errors before confirming their acceptance. It is their responsibility to check the accuracy of the order and immediately report or rectify any errors.

Recording an order on the website "moonstone-pendant.com".

  • Details of the ordered Products, including their description, quantity, price, and any applicable taxes or fees.
  • The total amount of the order, including shipping and handling costs, if applicable.
  • The chosen method of payment and any relevant payment instructions.
  • The estimated delivery time, if available.

It is important for the Customer to review the order confirmation email and notify the Seller immediately if there are any discrepancies or errors. The order confirmation email does not constitute acceptance of the order; it serves as a confirmation that the order has been received and is being processed.

5.3 Availability of the Products

The Seller will make every effort to fulfill the orders received from Customers. However, Product availability is subject to stock limitations. In the event that a Product becomes unavailable after the Customer has placed an order, the Seller will inform the Customer by email or phone and may offer alternatives or a refund for the unavailable Product.

5.4 Right to cancel or modify the order

The Customer has the right to cancel or modify their order within a specified time frame, as stated in the applicable laws and regulations governing distance selling. The cancellation or modification request should be sent to the Seller's contact email or through the designated communication channels.

ARTICLE 6 - Price and payment

6.1 Price

The prices of the Products are indicated on the website "moonstone-pendant.com" and are in the currency specified. The prices displayed include all taxes and fees, including any applicable value-added tax (VAT) or other sales taxes, unless otherwise stated.

The Seller reserves the right to modify the prices at any time, while ensuring that the Products are invoiced based on the prices in effect at the time of order placement.

6.2 Payment methods

The Customer can choose from the available payment methods offered on the website "moonstone-pendant.com" The accepted payment methods may include credit cards, debit cards, bank transfers, or other secure online payment options.

The Customer must provide accurate and valid payment information when placing the order. The Seller reserves the right to cancel the order if the payment information provided is incomplete, inaccurate, or fraudulent.

6.3 Payment security

The Seller takes reasonable measures to ensure the security of online payments. The payment process is encrypted and protected by industry-standard security protocols. However, the Seller cannot be held responsible for any unauthorized access to or loss of payment information that occurs beyond its control.

ARTICLE 7 - Delivery

7.1 Delivery terms

The Seller will deliver the ordered Products to the delivery address provided by the Customer during the ordering process. The delivery terms and estimated delivery time will be specified on the website "moonstone-pendant.com" and confirmed in the order confirmation email.

The Seller will make every effort to ensure timely delivery; however, delays may occur due to factors beyond their control, such as transportation issues or unforeseen circumstances. In such cases, the Seller will promptly notify the Customer of any delays and provide updated information on the expected delivery time.

7.2 Delivery costs

The delivery costs, if applicable, will be indicated on the website "moonstone-pendant.com" and confirmed during the ordering process. The Customer is responsible for any applicable shipping and handling fees, unless otherwise specified or in the case of a promotional offer.

ARTICLE 8 - Returns and refunds

8.1 Right of withdrawal

The Customer has the right to withdraw from the purchase within a specified time frame, as provided by the applicable laws and regulations governing distance selling. The Customer must notify the Seller of their decision to withdraw and follow the return procedure outlined on the website "moonstone-pendant.com


8.3 Refunds

Upon receiving the returned Products and verifying their condition, the Seller will process the refund within a reasonable time frame. The refund will be issued using the same method of payment used for the original purchase, unless otherwise agreed upon between the Customer and the Seller.

The refund will typically include the price paid for the returned Products, excluding any shipping or handling fees, unless the return is due to a defect or error on the part of the Seller. The Seller reserves the right to withhold a partial refund if the returned Products are damaged or not in their original condition.

8.4 Exceptions to the right of withdrawal

The right of withdrawal may not apply to certain types of Products, such as personalized or custom-made items, perishable goods, or sealed goods that are not suitable for return due to health or hygiene reasons. The Seller will inform the Customer of any such exceptions or limitations on the website "moonstone-pendant.com" or during the ordering process.

ARTICLE 9 - Customer Support

The Seller is committed to providing excellent customer support and addressing any inquiries, concerns, or complaints promptly and efficiently. The Customer can contact the Seller's customer support team through the designated communication channels provided on the website "moonstone-pendant.com."

The Seller will make every effort to resolve any issues or disputes amicably. In the event of a dispute that cannot be resolved through mutual agreement, the parties may resort to alternative dispute resolution methods or seek legal remedies as provided by the applicable laws and regulations.

ARTICLE 10 - Privacy and Data Protection

The Seller is committed to protecting the privacy and personal data of its Customers. The collection, use, and processing of personal information will be carried out in accordance with the applicable privacy laws and the Seller's Privacy Policy, which can be accessed on the website "moonstone-pendant.comName of the Site."

The Customer's personal information may be collected during the ordering process or when using the website "moonstone-pendant.com." The Seller will use this information solely for the purpose of processing the order, providing customer support, and complying with legal obligations.

ARTICLE 11 - Intellectual Property

All intellectual property rights, including copyrights, trademarks, and other proprietary rights, related to the website "moonstone-pendant.com," its content, and the Products offered, belong to the Seller or their respective owners. The Customer shall not reproduce, distribute, or use any intellectual property without prior written permission from the Seller or the rightful owner.

ARTICLE 12 - Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where the Seller is located. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. The invalid, illegal, or unenforceable provision shall be replaced or modified to achieve the intended purpose to the maximum extent possible.

ARTICLE 14 - Entire Agreement

These Terms and Conditions constitute the entire agreement between the Customer and the Seller regarding the purchase and use of the Products. Any prior agreements, understandings, or representations, whether written or oral, are superseded by these Terms and Conditions.

ARTICLE 15 - Amendments

The Seller reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. The updated version will be effective upon its publication on the website "moonstone-pendant.com." It is the Customer's responsibility to review the Terms and Conditions periodically and ensure their compliance.

ARTICLE 16 - Language

These Terms and Conditions may be provided in multiple languages for the convenience of the Customer. In case of any discrepancies or inconsistencies between the different language versions, the English version shall prevail.

ARTICLE 17 - Contact Information

For any inquiries, questions, or notices related to these Terms and Conditions or the Products, the Customer can contact the Seller using the following contact information:

[Provide the contact details of the Seller, including email address, phone number, and mailing address.]


[Name of the Seller] [Title/Position] [Date]