Frequently Asked QuestionsFAQs
How long does it take to receive my order?Your order is shipped in 2 to 3 days. Our average delivery times are then 7 to 10 working days in France. In any case, if you do not receive your item within 60 days then we will refund you in full and you can keep the item when you receive it.
Where do we deliver and what are the delivery costs?
We deliver all over the world. Delivery costs are offered from 50€ of purchases.
Where are you from ?Our company is based in France. We ship our packages directly from our producers located in Asia.
Who delivers my item?Your items are delivered through your local post service.
What are the delivery times?Items are delivered according to the terms of your local post office.
What if no one is home?Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I made a mistake, what should I do?Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no more changes can be made.
Is your site secure?This site is 100% secure. And to tell the truth, we could even say that it is 300%. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, concerning the payment, we use Stripe and Paypal which are the references in terms of security of transactions on the Internet.
What are the payment methods?Currently, you can pay by credit card or via Paypal on our site. We do not accept bank cheques, transfers or payments upon receipt.
What happens if I am not satisfied with my product?
We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives with us. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
Still questions?If you still have any questions, you can contact us by email at contact@Moonstone-pendant.com
Your Satisfaction is 100% Guaranteed!